Corporate Communication

The technology of today’s world is very different from that of the past, but there are some things that never change. We often see all of the incredible benefits new technology brings, but less often focus on the problems that come along with it. These are all things I’ve personally learned from.


Conference Call Monitoring

When it comes to corporate conference calls, you may be on mute the entire time or you may be actively participating in the conversation, but when the call is over, think twice about hanging on the line to talk to someone on the call about the call. Most conference lines have an administrator (the coworker that setup the call) that, even when everyone including them has signed off the call except you and a select person or two, has access to the content of the line. There are all too often comments made about the call that the administrator may catch when reviewing the line later. It’s not big brother, but it can be a bit scary.

Forwarded E-Mail Appointments

In MS Outlook, watch out for someone forwarding you a meeting because even when you just hit “Reply” the response will not to the person who sent you the e-mail, but the original creator of the meeting or event. A comment like, “I’m not going to be attending because I don’t see the point in the meeting” can begin to dig you a few holes you’ll have to cover up. Just a thought.

IM’s vs. E-Mails

When communicating directly with people quickly, think about what method of contact works best FOR THE RECIPIENT. IM should be used as exactly that, “instant” messages that require immediate attention. These are very interruption driven, even more so than a phone call sometimes. To help keep a message “alive” in someone’s mind, IM’s are instant and are often immediately forgotten. E-mail has a trail, and thus more “legs” or “life.” If the recipient cant help you now, they may be able to help you in the future, but an IM completely negates that. E-mail is kept in a folder (if they don’t delete everything!), and is much easier to forward to peers of the recipient if they might be able to offer better help. The audience might be getting hundreds or thousands of emails a day. An e-mail enables a trail to be kept, and important information to be attached to a summary. This limits interruptions to the recipient. 

All this being said brings up the opposite though. If your goal is to be immediately forgotten, and interrupt someone with immediate requests, then IM is your best bet. I rely on it all too often, but I assume rereading this post will help my e-mail etiquette in the future.

Hope these help out a bit, or pose some interesting thoughts/discussion. Any thoughts and tips you have are always welcome!

~ by trentgillaspie on December 4, 2008.

One Response to “Corporate Communication”

  1. Agreed — if you need to followup up with a subset of folks after a conference call … never hang on the line. You never know who is on, so it’s bad practice.

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